Privacy Policy

Data Controller Information

The data controller for your personal information is quantexes S.A., a company registered in Belgium with registration number 729418632 and VAT number BE0847392051. Our registered address is Bondgenotenlaan 158, 3053 Leuven, Belgium.

Data Collection

We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Personal data collection occurs when you create an account, place orders, contact us for support, subscribe to newsletters, or interact with our website. We collect only the information necessary to provide our services effectively and in accordance with applicable data protection laws.

Information You Provide

• Name and contact details (email address, phone number, postal address)
• Account credentials and profile information
• Order and transaction details
• Payment information (processed securely by our payment partners)
• Customer service communications and feedback
• Marketing preferences and communication settings

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the personal data we collect for various purposes related to providing and improving our services. How we use your information depends on the services you use and your preferences, but generally includes the following purposes.

The use of your data is always based on a lawful basis under GDPR, including contractual necessity, legitimate interests, legal obligations, or your explicit consent where required.

Service Provision

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Processing payments and preventing fraud
• Delivering products and services you have requested
• Communicating with you about your orders and account

Business Operations

• Improving our website, products, and services
• Conducting analytics and research to understand user behaviour
• Personalising your experience and providing relevant content
• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing misuse of our services

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations when you purchase our products or services
• Legitimate Interests: For business operations, security, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws, regulations, and legal processes
• Consent: For marketing communications and non-essential cookies (where required)

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances and always in accordance with applicable data protection laws:

• Service Providers: With companies that provide services on our behalf (payment processing, shipping, customer support)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights, property, or safety of quantexes, our users, or others

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Data retention periods vary depending on the type of information and the purpose for which it was collected. Generally, we apply the following retention periods:

• Account Information: Retained while your account is active and for 7 years after closure for legal compliance
• Transaction Records: Retained for 10 years to comply with financial and tax regulations
• Marketing Data: Retained until you withdraw consent or for 3 years after last interaction
• Website Analytics: Retained for 26 months from collection date
• Support Communications: Retained for 5 years for quality assurance and legal purposes

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights include the ability to control how your information is collected, used, and processed by quantexes.

Individual Rights

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, secure data transmission, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we operate primarily within the European Union, most data processing occurs within the EU. When we do transfer personal data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please use the following contact information:

We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority or your local supervisory authority.

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Belgium, this is the Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données).